Tuesday, December 14, 2021

Week of Dec 13th - WINTER BREAK


TTSD's winter break runs Dec 18th through Jan 2nd and is an excellent opportunity to run some lengthy updates.  All staff with TTSD technology please perform the following during your break to ensure your technology devices are working optimally and are secure.  It is the TTSD staff member's responsibility to back up their work documents and run the latest updates on TTSD issued devices. You may take these steps anytime before mid January 2022.


  1.  Check that you are backing up important work files from your laptop/mobile device/s: 
    1. Computer Backup Instructions for laptops [could take a few minutes, up to a few hours]
    2. Instruction to Backup iPad Apps
  2. Run Operating System updates: [could take ~1 hour]
    1. Update macOS computer << Please NOTE Step #3, click MORE INFO....

Our printshop staff will also be taking the Winter Break off for some well-deserved rest.  Please note print jobs submitted just before the break and/or during the break will begin being processed on January 3rd (with a 3-5 day turn around).  Thank you for your pre-planning and support of our print shop team. 

Wednesday, December 8, 2021

Week of December 6th

Where Should I Go to Learn of Wide-Spread Technology Issues at TTSD?

  • At times, we may experience wide-spread technical hiccups.  As soon as the IT Department knows and confirms the outage, the first place staff (and students) should check is the Announcements on the TTSD Ticket System

Examples may include - Canvas outage, Synergy outage, Google slowness, Amazon Web Service outage (like this week) - impacting logins to various TTSD systems, etc.

F = NG in Synergy Overall Grade

Per TTSD grading guidance for 2021-22 school year (see October 2021 communication from T&L below), we have adjusted the Synergy Report Card Score Type of Genesis grading to reflect this adjustment.  If you are using this score type in your gradebook (it's the default), you may notice your F's have automatically be adjusted to "NG"

Middle School Grade/Reporting Communication 

The below guidance was in play for quarter one, but will be extended for the remainder of the 2021-22 school year as we continue to experience COVID specific issues with quarantining and flexing instructional models/plans for many of our students, which has brought with it continued learning on the part of our parents, students, and teachers in dealing with health and protocol related issues.

Because students and teachers have had to continue to adjust to current in-person protocols, routines and systems changes, grades for the 21-22 school year are reflective of learning outcomes in the following way:  

Grades will be provided as indicated by an A, B, C, D  or NG (No Grade).  If a student receives an NG, it must be followed up with a comment with further explanation as to what the NG means/represents.
  • This decision allows for student progress to be shared by letter grades already established and with the understanding that the adjustments are necessary due to COVID related protocols impacting students at all levels.
  • F's can be defeating for students initially with the unpredictable shifts in delivery of instruction that can and have occurred. Given the many variables that continue to be beyond our control at this time, we will continue this year in issuing NGs (No Grade) with comments when necessary and continue to reflect learning outcomes using grades of A, B, C or D.

Friday, December 3, 2021

Week of November 29, 2021

Embedded Videos on iPads, Slow Internet, Google Timeout & Filter Errors

  • Two known issues we are facing with our new Internet filter (LightSpeed):
    1. EMBEDDED video links to either YouTube or Google Drive will not work on iPads.  Many teachers have streamlined their presentations with embedded videos in their Google Slides or on a Canvas page.  Unfortunately, the security settings we need on LightSpeed are preventing these from playing on student iPads.  Please place a DIRECT LINK to the video rather than embedding it for your K-8the grade students.
    2. Computers (laptops, desktops -- not Chromebooks or iPads) are experiencing slowness, website/Google drive "offline," and some wifi disconnects. We are working closely with the vendor to remedy this issue. Restarting your computer often temporarily fixes the issue. If you are experiencing this issue, please share your experience in this ONE question survey

Down Day Weekend - 1st Weekend in December

The first Sunday of EACH month is reserved for the IT Department to perform disruptive (but necessary) maintenance on our networks systems.  With 24/7 access to online resources for our staff and students, we have reserved the FIRST Sunday of each month to perform this work.

Please note Sunday there will likely be disruption to various systems that may impact your access to: TTSD phone system, network resources (wifi), internet filter and Mac/iPad "Self Service"

Week of May 13th - Spring Cleaning (and Mac Updates)

It's Spring and Time for Mac Spring Updates: To ensure that our 10,000+ TTSD devices remain in optimal condition for staff and students...