Wednesday, October 6, 2021

October is CYBER SECURITY AWARENESS MONTH

 Cyber Security Training for all TTSD Staff - Complete by Oct 29, 2021

Take the Training

Cyber security awareness is now critically important for both your personal and staff/student safety and wellness. In this 15 training, you will find valuable and entertaining information on how to protect personal information and why TTSD is implementing Multi-Factor Authentication on all staff Google Accounts by November 1st.  (KB article for help on Muti-Factor Authentication setup)

Cyber Security Training includes:
  • Best Practices
  • Data Security
  • Ransomware

Below is a funny reminder that nothing on the internet is really free. Free content is usually supported by advertising, and the more advertisers know about customers the better they can target advertisements effectively. Your personal information itself is a BIG money game in the world of advertising and online sales!




Wednesday, September 29, 2021

Technology Update - End of September 2021

Middle and High School Teachers: Canvas "Grade Passback" is READY.  Students can begin seeing their overall grades through StudentVUE by next week:

Knowledgebase Articles: 

      1. "Syncing Assignments & Scores To Synergy ("Grade Passback")
      2. "Canvas Grade Passback - Advanced Features & "Need to Knows""


October is cyber security month

  • Watch for more information about online, self-paced TTSD staff security training!



Multi-factor Authentication for Staff Email:

Coming Soon...2-Step Verification for Google Suite. Required by November 1st 2021.
To clarify a few details:
  • With all the cyber crime, ransomware attacks and phishing attempts directed to K-12 institutions, we need to step up our security to protect our data and our students' data!
  • You may set this up now or WAIT until after school begins and set up 2-Step verification in October.  But Beginning November 1, 2021, it will be required for all TTSD staff Google accounts.
  • We are indeed enforcing 2-factor for the Google suite on November 1st - This means all staff will need to set it up within the next two months in order to access email and drive, etc. (all google things). This will also effect any 3rd party app that uses google to authenticate (Slack, Trello, Freshservice, etc).
  • The primary method we are suggesting is for people to use their cell phone to receive a text or phone call. If you do not want to use a personal device they can use their desk phone or Jabber to receive a phone call, or if you are comfortable you can use any other device to receive other google methods of 2nd factor authentication (google prompt, google authenticator, etc.)
  • Action Item: Detailed instructions for setting up the service can be found at TTSD Google Workspace - Two Factor Authentication (2FA). It only takes a few minutes - just do it now and get it over with! 


Change coming to TTSD Staff iPad's Mail Setup: 
  • On Oct 4th, we will be updating our configuration for TTSD email on TTSD staff iPads in order to accommodate for the 2 factor authentication requirement on TTSD staff email of November 1, 2021.  On Oct 4th, you will notice that your TTSD account will be removed from your iPad.  

Monday, September 20, 2021

Week of September 20

 Week of September 20

Help Ticket Best Practices

Thank you for your patience these first few weeks while we juggle all of the beginning-of-year tech setups and hiccups!

We are finding our groove within our new help ticket request system, and have put together a list of best practices that will help ensure that tickets get to the correct person and resolved as quickly as possible.

1. Please include a screenshot of the problem, if applicable.

2. Please include the asset tag number for any devices that the ticket pertains to - it is the number on the red barcode sticker that is on your device.

3. RESOLVED Tickets:

  • If the solution has NOT worked, please reply within the original ticket to re-open it.
  • If the solution HAS worked, please do not reply to the ticket. As much as we appreciate a "thank you!", the unfortunate thing is that those messages both re-open the ticket and send the technician not one but two new emails, thus clogging both their email and the ticket system, which slows everything down. 
  • If you have a separate issue, however, please DO submit a new ticket. For example, if you have an issue with your document camera, and your technician resolves it, but then you have an issue getting in to iReady, that would be a new issue requiring a new ticket - this way it gets to the correct technician faster!

A few things that do NOT fall under the Tech Support umbrella:

  • "My badge isn't working to let me into the building" - Please contact Lisa Beebe in Operations at 4019
  • "My last name has changed so I need my TTSD email to be changed" - Please contact Tara Baumann in HR at 4175
  • "I tried to do XX in Aesop and it isn't working" - Please contact Bobbie Franklin in HR at 4030
  • "I need to set up my email/employee portal/Synergy/Canvas on my personal phone/computer" - unfortunately, we can only provide support on devices that belong to the district, so sorry!


Thank you again for your collaboration, 

and for all the work you do for our TTSD students!

Monday, September 13, 2021

Secondary Teachers Canvas UPDATE

2021-2022 Week 2 - September 13

Congratulations on making it through the first week! Here are this week's updates:

Canvas >> Synergy Grade Passback


Hopefully you have by now heard that we implemented a new integration this summer that allows teachers to sync Canvas assignments and quizzes (along with their scores) to the Synergy Gradebook.  
~*~ This is a ONE WAY sync (Canvas > Synergy) ~*~

Hopefully you have also heard that teachers should only create assignments/quizzes in CANVAS and not Synergy to avoid potential duplicates down the road. 

IT will be testing the integration this next week with a small pilot group of teachers. We anticipate being able to send a follow up email the week of September 20 with detailed instructions for all teachers to implement this new feature.

STUDENTS & PARENTS can access INDIVIDUAL assignment grades in Canvas; 
the overall grade for the course will no longer be available here.

Once we complete the setup for the Canvas > Synergy sync, teachers will have the option to sync assignment grades to Synergy where both individual assignment grades & the OVERALL grade will be available to students & parents in StudentVUE/ParentVUE.


======

Cross-listing Courses and Course Card Name Changes
With the "new" way Canvas is initially displaying each period as an individual course card and the important step to Cross-list your classes so you end up with one course card per subject that you teach (Combining ("Cross Listing") Course Cards), it's important that you rename the remaining course card to REMOVE the period in the name.

ACTION ITEM: Here are the instructions for how to remove the period from the remaining course card so students don't' see a (potentially incorrect) period:
 ...Susan

PS - The option to make a Canvas course card name changes will be open through Friday, September 17th.  

Wednesday, September 1, 2021

Technology Update - September 1, 2021

 Welcome back!

Your TTSD Technology department looks forward to serving you and helping to make your 2021-2022 school year successful and connected!

As you prepare your classrooms for the upcoming year, please keep in mind the following:


Lightspeed - New Filter Software

If you haven't already, you will need to install the Lightspeed filter onto your district device(s)
This filter will give you internet access as s staff member on your device(s).

Action Item: Install Lightspeed filter manually:

Mac:
  1. Open the Self Service app
  2. Find the Lightspeed Relay macOS Agent under the Common Applications category
  3. Click Install
NOTE: This will restart your computer. Please save all your works before proceeding.

Windows: 
  • Please go to this website to find your IP address
  • Put in a help ticket with the IP address and we can install the program remotely for you
 



Coming Soon...2-Step Verification for Google Suite. Required by November 1st 2021.
To clarify a few details:
  • With all the cyber crime, ransomware attacks and phishing attempts directed to K-12 institutions, we need to step up our security to protect our data and our students' data!
  • You may set this up now or WAIT until after school begins and set up 2-Step verification in October.  But Beginning November 1, 2021, it will be required for all TTSD staff Google accounts.
  • We are indeed enforcing 2-factor for the Google suite on November 1st - This means all staff will need to set it up within the next two months in order to access email and drive, etc. (all google things). This will also effect any 3rd party app that uses google to authenticate (Slack, Trello, Freshservice, etc).
  • The primary method we are suggesting is for people to use their cell phone to receive a text or phone call. If you do not want to use a personal device they can use their desk phone or Jabber to receive a phone call, or if you are comfortable you can use any other device to receive other google methods of 2nd factor authentication (google prompt, google authenticator, etc.)
  • Action Item: Detailed instructions for setting up the service can be found at TTSD Google Workspace - Two Factor Authentication (2FA). It only takes a few minutes - just do it now and get it over with! 



Wednesday, August 25, 2021

Welcome Back 2021-22!

Welcome back TTSD Staff to an AWESOME new school year! 

We are READY & looking forward to seeing you!



Canvas Course Cards are READY


remind-logo-horiz-rgb.png

Remind is READY 


Clever Apps are READY

Summer Updates:

  • New Tech Request Trouble Ticket system for TTSD staff and secondary students:
  • New Knowledgebase for staff and students:
  • New Internet Filter (called LightSpeed) for PK-12 students and TTSD school network
  • New Chromebooks for incoming 9th graders (Thank you, 2017 Bond!)
  • New iPads for all incoming 7th and 8th graders (Thank you, 2017 Bond!)
  • New iPads for students at Durham and Tualatin Elem (Thank you, 2017 Bond!)
  • New UPSs and Switches (Thank you, E-Rate!)
  • Elementary Carts are re-strung and ready for students to return with their devices (Thank you ES Technicians!)

Welcome Back Everyone!

Tuesday, July 27, 2021

First Sunday of the month = TTSD network maintenance day (August 1, 2021)

Quick note:

First Sunday of the month = TTSD network maintenance day

This Sunday, August 1st, will be our regularly scheduled network maintenance day. Please anticipate some interruption to services (like email, Wifi, Synergy, Infinite Visions, etc) as we update and patch our systems.

Special NOTE: We will also be performing an Infinite Visions update Friday evening (please see email from Jenn Madsen if you are an Infinite Visions user) that will cause some Friday and early Saturday disruption as well.

As always, thank you for your patience as we work to keep our systems working optimally for you and our students!


Sunday, May 16, 2021

Technology Update - Week of May 16th

Canvas Feedback for 2021-22 School Year

  • What a crazy year! Help us improve how we use Canvas for the 2021-22 School Year:
    • (2) Feedback Sessions with IT Support 
    • Survey (coming May 20th - after 1st session)


End of Year Preparations (Canvas):

  1. May & June:
    1. ALL of your current Canvas course cards will be available next year under "Previous Enrollments" -- NO ACTION REQUIRED by you to back anything up or save it offline.
    2. Teachers using FLVS (Florida Virtual Schools Global) curriculum will LOSE access to the curriculum in August 2021.  However, FLVS quizzes will be available in your 2020-21 Canvas courses.
    3. Last day for teachers to edit Canvas grades will be June 21, 2021
    4. Last day for final grades to be entered into Synergy is June 17, 2021.
    5. 20-21 Grading Timeline
  2. Summer:
    1. "Students will have access to this year's courses until Jun 16, 2021. After that, their courses will be removed from their dashboards and they will not have access/will have read only access. Teachers will have access to make edits, score assignments, and make changes to grades in courses until Jun 21, 2021. After that, you will have read only access. (Don't worry though, you will still have access to import that content into next year's courses so you won't need to start from scratch!)"
    2. "Are you a go-getter, a planner, always two steps ahead? Do you hate vacation time and want to spend June and July preparing to mold young minds this fall? If you are planning on working on your Canvas Courses over the Summer to get a jump start on next year, here are a few ideas on where to start! 
      • Share to Commons If you'd like to share your course content to Commons privately, with others in the district, or with the public, you will need to do so before your course is concluded on June 21st. (Don't worry, you can still import the content without sharing to Commons if you choose. See below.)
      • Play with your "SAMPLE" Course  Since you won't have your course shells for next year's classes until closer to the fall, you can use your SAMPLE course or enter a tech request for a new course to begin preparing
      • Import From Commons Import content from courses you have shared to Commons or resources shared by other educators into your new Sandbox Courses.  
      • Copy Course Content From Past Course  You can import all of your course content from the previous year or select specific content from past courses. Here (in your Sandbox), you can make any additions or edits to prepare for next year. Make sure to select the box to include completed courses to get a full list.

Thursday, April 8, 2021

Technology Update - Week of April 5th

Chrome Browser TUNE UP

    • Starting Monday this week, staff have reported a new Google Meet issue where their video freezes (audio and presentation continue to be fine). Please note we are aware of the problem and are working to find a quick solution. (The manual fix is to turn your camera off for ~5 sec and turn it back on).
    • To prepare yourself and your computer for the BEST Google Meet experience, please follow these easy and quick steps in THIS TTSD knowledgbase Article 

Google Meet Troubleshooting

Staff with frozen Google Meet video or the camera and/or microphone doesn't work can
use these best practices & troubleshooting steps to hopefully solve the issues.


CANVAS: Qtr 3 to Qtr 4 Transition



Synchronous Instruction Tips



Sunday, March 21, 2021

Technology Update - Week of March 21

 Elementary Teachers & Canvas Gradebook:

  • The last day for students who are moving to a new class after Spring Break was March 19th.  However, you can still enter and view grades in Canvas Grade by following these directions: 
  • NEW students to your class will be added on March 22nd.  
    • These students will also be added to your other apps on March 22nd/23rd:  Seesaw, Remind, TeacherVUE, iReady, etc.



    New District Internet Filter Being Evaluated:

    • TTSD IT staff, along with staff at Metzger and Deer Creek, have been testing a new internet filter for our student devices.  Features we are looking at are: technician/principal reports & management, YouTube additional filtering, parent reports upon request, user interface for staff to view student activity, "flagged" activity and more.  Anticipated rollout of new internet filter is Sprig-Summer 2021.


      Sunday, March 14, 2021

      Technology Update - Week of March 14th

       Canvas Google Cloud Assignment Issues

      - Student submissions are not showing within Canvas after submitting through the Google Drive Cloud Assignment external tool. Ticket as been submitted with high priority to Instructure/ Canvas. Hope for a solution ASAP. 

      - Temporary workarounds may include: 
      1. Have students email/share their completed assignments with you.
      2. Create a complimentary assignment that is set to an Online assignment where students can submit their Google doc directly from Google Drive. 
      3. Use Google Assignments LTI 1.3 for new assignments
      - How to communicate to students who you have not received an assignment:
      1. Open Canvas > Grades
      2. Click the "Three Dots" next to the assignment name.
      3. Select "Message Students Who"
      4. Full Directions: HERE


      Classroom Communication Options:

      The following Communication tools are available for teachers and are automatically synced with your Synegy classes, daily:




      Return to School Tips

      PHASE 1: CDL setup at school
      1. Take a picture of your home technology setup (including the cable connections)
      2. Use this as a guide for your initial CDL setup in the classroom to ease transition
      3. Call Help Desk for remote support on connections (503-431-4051)

      PHASE 2: Returning to “New” Normal
      1. With Hybrid instruction in mind, consider the set up you need to make the most of in-person instruction (projector use, document camera, etc.)
      2. Place a Tech Request for any assistance you may need for this setup. ES Technicians will work through submitted tech requests and associated classrooms over spring break to set up equipment left out.







      Friday, March 5, 2021

      Technology Update (March 5, 2021)

       

      THIS Weekend = Maintenance: We reserve the first weekend of each month to perform system and network maintenance to ensure the heath and security of our computer systems.

      • Please anticipate possible interruptions in service on Sunday, March 7th (school network maintenance, email, Synergy access, Google Drive login, etc.)
      • Communication will be sent to families/students as well.



      Secondary school Hybrid/100% Online sign up:

      • Secondary school families will have the opportunity to join school presentations in these coming weeks to learn how to use ParentVUE to sign up for Hybrid or 100% online instruction.  
      • Please reference this video for additional instructions for families or support staff:



      Return to School

      • Our IT Department has been planning for "Return to School" since last March when we began Distance Learning.  We are continuing to work and test the following in preparation:
        • Dark Fiber at 100% of our schools (increased bandwidth)
        • APs in each classroom
        • Maintenance of network switches and access points (APs)
        • Testing and troubleshooting of any wireless or network issues as staff have been working in schools during this time of CDL
      • If you run into wifi issues as you return.  Here are some TIPS:
        1. Turn Wifi On/Off 
          1. This "drops" your computer connection to whatever it believes it's connected to - last AP (home, another classroom, etc.)
        2. Reboot. πŸ˜€
        3. Access Point Light "decoding"
          1. BLUE = working with min 1 device attached,
          2. GREEN = Working but no devices attached 
          3. FLASHING OF ANY COLOR = not working correctly
        4. Call 503-431-4051 (Help Desk) or submit a tech request with the following:
          1. Location / can we get the label off access point?
          2. Did you move locations recently?
          3. Full description of issue

          Tuesday, February 23, 2021

          Technology Update (February 23, 2021)

          Google Meet - NEW: End Meet for All

          NEW FEATURE in GOOGLE MEET : "When a host is done with a meeting and wants to leave, they now have two options:
          • Leave meeting: The host will leave the meeting, but the meeting will continue.
          • End meeting for all: Everyone, including people in breakout rooms, will be ejected from the meeting. Participants will be informed that the host has ended the meeting. Once the meeting has been ended, people will not be able to rejoin, unless the host rejoins first.

          We recommend that, after ending a meeting, if a host wants to meet with a new group of people, that they create a new meeting. This can help prevent previous participants from joining."

          Gradual rollout (up to 15 days for feature visibility) 



          macOS Big Sur - To Update? or Not To Update?

          • For those of you on Mac computers, TTSD has released the ability to update to macOS "Big Sur" (aka Version 11.x).  Should you?
            • There is NO NEED to immediately update to Big Sur before Spring Break.
            • If you want to have the newest operating system on your Mac (always best practice), you'll need to ensure you have enough disk space on your computer and you are backed up.  In many cases of the update, it has failed and the computer must be restored (meaning all is lost on your computer and files will need to be pulled from your last successful backup).  


          Middle School Student iPads using Canvas WebClip

          • TTSD began the 2020-21 school year evaluating the Canvas student APP vs a "WebClip" [a Webclip is a shortcut on the iPad home screen that takes the user to a URL using Safari browser, and not an App]
            • Beginning March 1st, all Middle School Student will have the option to use either the Canvas Student App or the Canvas Student WebClip.  Students may choose to use either or BOTH.
            • The benefits of introducing the WebClip to students are the following:
              •  Full web browser experience and format, suggested improvements:
                • Dashboard - single location to view To Do, Recent Feedback, link to grades
                • Calendar - full screen, details of assignments on the calendar date
                • Pages/Modules - menu driven and browser-feel
                • Ease of turning in Assignments - ie Google Docs, multiple files

          Thursday, February 4, 2021

          Technology Update (February 5, 2021)

           

          Publish Your New Quarter 3 Course Cards! Please publish your new courses (MS and HS teachers) Sunday Feb 7th or first thing Feb 8th so students can see their Quarter 3 classes before school begins on Monday.


          Update Your iPads, Chromebooks & your Chrome Browser. Keeping your device up to date will help your device perform at its best.  Please encourage students to update their iPads and Chromebooks this next week. And, please update YOUR Chrome browser this weekend. 





          Sunday, January 24, 2021

          Technology Update (Jan 24, 2021)

          Staff Technical Support?

          The IT Department and TTSD technicians want to provide both students/families with accurate and efficient technical support.  Please help communicate the following options to others (staff/students) for the best way to receive efficient, consistent and reliable support:

          1. Tech Request 
          2. Call x4051 (Family & School Help Desk Line)
            1. Help Desk techs can answer quick questions (passwords, system status update, etc.)
            2. If Help Desk cannot answer your question, they can try to connect you directly with your school technician or can enter a tech request for you.
          3. If families call the main school office for technical support, please forward their calls to x4051.
            1. MS/HS [only] can forward to school techs, if previously arranged.  
            2. ES offices, please forward the calls to x4051 IT Help Desk and not your school media assistant.
          4. Emails are not the most efficient way to receive technical support - as they are often lost amongst other emails and may not receive the necessary follow up.  Technicians will create a tech request if emailed. 
          πŸ‘ ❤πŸ˜€

          ** Thank you to all of our 2020-21 “adopted” Help Desk Specialists who have volunteered a few hours a week to help answer IT Help Desk calls. We could NOT provide this support without you! 


          Quarter 3 Canvas Course Cards

          Timeline for new Quarter 3 course cards (middle and high school teachers):

          • Feb 1, 2021 - New Course cards for QT3 will load for TEACHERS
          • Feb 7, 2021 - New Quarter 3 courses are available to STUDENTS if you publish your class before Feb 8th.
          • Feb 8, 2021 - 
            • 1st day of Quarter 3
            • (Teachers) Last day to post Quarter 2 grades for report card



          CANVAS TRAINING - Beyond the Basics

          January 13, 2021 provided a variety of professional development opportunities for teachers.  One of the resources made available by the high school instructional coaches and T&L Dept was a “Beyond the Basics” Canvas training by our vendor (Instructure).  The session was recorded and all the notes and guides made available during this training can all be found HERE:

          πŸ‘‰πŸ‘‰πŸΎ CANVAS TRAINING - Beyond the Basics πŸ‘ˆπŸΌπŸ‘ˆπŸΏ








          Friday, January 8, 2021

          Technology Update (January 8, 2021)


          Rich Content Editor (RCE) for Canvas:

          • Beginning January 16th, the "new" Rich Content Editor (RCE) will be forced ON for all Canvas users.  Canvas has had a new editor out for a few months & has been available in TTSD's Canvas instance. Canvas has decided to turn off the existing interface editing tool.  If you would like to begin using this new "RCE" right away:
            • Click on Settings in the navigation menu.
            • Click on the Feature Options tab.
            • Find "RCE Enhancements" in the list and click on the toggle. The toggle will turn green, indicating that the new editor is enabled in your course.
          • See overview video: Rich Content Editor: New Rich Content Editor Enforcement...


          Tech Night for Elementary and Middle School Families:

          • "How iPads Make Learning Easier"

            6:00-7:00 English
            7:00-8:00 Bilingual (English & Spanish)

            *Come learn with an expert trainer from Apple and one of our instructional coaches on how the settings on the iPad can make learning easier for your elementary and/or middle school student. 

            **Please join us with your student and their iPad

            You will learn how your iPad can:
            • Read to you
            • Type for you
            • Change English into another language for you 
            • Make the size of words bigger
            • Spell words for you
            • Create shortcuts to do things in less time

             

          NEW NAME for PK-12 Teacher Resource Site: http://TeachHub.ttsdschools.org







          October is CYBER SECURITY AWARENESS MONTH

           Cyber Security Training for all TTSD Staff - Complete by Oct 29, 2021 Take the Training Cyber security awareness is now critically importan...